Terms of Service
Effective Date: November 3, 2026
Welcome to Freeplay! These Terms of Service (“Terms”) govern your access to and use of the Freeplay website, mobile application, membership programs, credits, reservations, and related services (collectively, the “Services”). The Services are operated by Freeplay Group, Inc. (“Freeplay,” “we,” “us,” or “our”). By creating an account, purchasing a membership, or using our Services, you agree to these Terms and our Privacy Policy. Please read these Terms carefully. They explain your rights and responsibilities, including important information about memberships, payments, cancellations, participating locations, and physical activity risks.
1. About Freeplay
Freeplay is a membership-based platform connecting members with participating gyms, fitness studios, sports facilities, recreation centers, and other activity providers (“Partners”). Members use Freeplay credits to access eligible activities at participating locations. Freeplay operates as a marketplace. Unless expressly stated otherwise, we do not own, operate, manage, or supervise Partner facilities or provide the activities offered at those locations. Each Partner is an independent business responsible for its facilities, staff, equipment, services, and operations.
2. Eligibility and Accounts
You must be at least 18 years old to create an account or purchase a membership, unless Freeplay expressly permits otherwise. You agree to provide accurate information, maintain the security of your account, and comply with these Terms. Your account is personal and may not be shared, transferred, or sold without Freeplay's authorization. Your plan may include guest passes and guest usage. Your guest, by using Freeplay and participating with you, is also accepting these terms and condition. Freeplay may suspend or terminate accounts for fraudulent activity, misuse, violations of these Terms, or conduct that threatens the safety of others.
3. Memberships and Subscription Billing
Freeplay offers membership plans that provide a designated number of credits and other benefits. Available plans, pricing, credit allowances, and features are displayed at the time of enrollment.
Automatic Renewal
Unless otherwise stated, paid Freeplay memberships automatically renew at the end of each billing period. By purchasing a recurring membership, you authorize Freeplay or its payment processor to charge your selected payment method for the applicable membership fee and taxes until you cancel. Before enrollment, Freeplay will disclose the recurring price, billing frequency, trial conditions if applicable, and cancellation method. Freeplay may modify membership prices or benefits. Changes to existing subscriptions will be communicated in advance as required by applicable law.
4. Credits and How They Work
Freeplay operates on a credit-based membership system. Members receive credits according to their selected membership plan. Credits may be redeemed for eligible activities at participating locations. Each activity has an assigned credit requirement, which may vary based on the Partner, location, activity, time, and availability. Credit requirements are displayed before booking or check-in. Freeplay reserves the right to adjust credit requirements for future activities.
Credits:
- Are intended for use within Freeplay.
- Have no cash redemption value.
- Cannot be exchanged for money.
- Cannot be sold or transferred without authorization.
- May be subject to expiration and rollover rules.
- Do not guarantee access to any particular Partner or activity. Credits are subject to the terms of the membership or promotion under which they were issued and applicable law.
5. Credit Rollover and Expiration
Unused credits may roll over to a future billing period if permitted by your membership plan. Rollover rules, including the number of credits eligible to roll over, expiration dates, and balance limits, are determined by the applicable membership terms.
Current Freeplay rollover rule: Credits rollover for one month or roughly 60 days from initial purchase. Any credits carried over from a previous billing period remain subject to the applicable rollover and expiration limitations. Credits issued through promotional offers, trials, or special programs may have different expiration rules. When a membership is canceled, downgraded, suspended, or terminated, unused credits will be handled according to the applicable membership terms and any requirements of law. Freeplay may correct credit balances resulting from technical errors, duplicate transactions, or fraudulent activity. Nothing in these Terms eliminates consumer rights relating to purchased credits or stored value that cannot legally be waived.
6. Membership Cancellation
Members may cancel recurring memberships using the cancellation options provided within their account or through Freeplay's designated customer support process. Unless otherwise expressly stated or required by law:
- Canceling prevents future renewal charges.
- Membership benefits generally continue through the end of the paid billing period.
- Partial billing periods are not automatically refundable.
- Remaining credits are subject to the applicable plan's rollover, expiration, and cancellation rules. Deleting the Freeplay mobile application does not automatically cancel a membership. Subscriptions purchased through an app store or other third-party billing provider may be subject to that provider's cancellation process. Freeplay will honor applicable cancellation and refund requirements.
7. Refund Policy
Membership fees are generally nonrefundable once the applicable billing period has begun, except as required by law or expressly provided under a specific offer. Freeplay may issue refunds, credit adjustments, or other remedies for:
- Duplicate charges
- Billing errors
- Canceled activities
- Technical problems
- Other circumstances determined appropriate by Freeplay
Unused credits cannot be exchanged for cash, except where required by law. Requests for refunds may be submitted to hello@freeplayapp.com.
8. Reservations, Cancellations, and No-Shows
Certain activities may require advance reservations. Partners may establish their own booking requirements, cancellation windows, arrival procedures, and attendance policies. Members are responsible for reviewing the applicable activity requirements before booking. Late cancellations or missed reservations may result in forfeiture of credits or applicable fees where disclosed before booking. If a Partner cancels an activity before it occurs, Freeplay will generally return the credits used for the reservation or provide another appropriate remedy. Freeplay cannot guarantee availability of any particular activity, class, facility, or reservation time. It is member responsibility to confirm availibility when booking activities with the partner or venue.
9. Participating Locations
Freeplay Partners are independently operated businesses. Each Partner determines its own:
- Operating hours
- Activity schedules
- Capacity and availability
- Safety procedures
- Participation requirements
- Facility policies
- Equipment requirements
Freeplay may add, remove, or modify participating locations at any time. Membership in Freeplay does not guarantee continued access to any specific location. Members are expected to follow the rules and instructions of each Partner they visit.
10. Sharing Information With Participating Partners
When you reserve, check in at, or visit a participating Partner through Freeplay, certain information about you may be provided to that Partner. This information may include:
- Name
- Email address
- Reservation information
- Date and time of visit
- Activity information
- Check-in history at that Partner.
By using Freeplay to visit a participating location, you acknowledge that the location may receive your contact information and information about your visit. Partners have the right under their agreements with Freeplay to receive certain customer information relating to members who use Freeplay at their locations.
Partner Marketing Communications
Participating Partners may use customer information received through Freeplay to communicate with visitors about their own services, classes, events, memberships, promotions, and other offerings, subject to applicable law. For example, if you visit a climbing gym through Freeplay, that gym may receive your contact information and may subsequently contact you about its own programs or memberships where legally permitted. Partners are responsible for complying with applicable privacy, marketing, and communication laws. These Terms do not constitute consent to receive automated marketing text messages or calls where separate consent is legally required. You may unsubscribe from Partner marketing communications using the Partner's provided opt-out process or by contacting the Partner directly. Partners are independent businesses and may maintain their own privacy policies. Freeplay does not sell customer contact lists to unrelated businesses for monetary payment. Certain disclosures may nevertheless qualify as a sale or sharing under applicable privacy laws, and Freeplay will honor applicable privacy rights. For additional information, please review our Privacy Policy.
11. Physical Activity and Assumption of Risk
IMPORTANT: PARTICIPATION IN PHYSICAL AND RECREATIONAL ACTIVITIES INVOLVES INHERENT RISKS. Activities accessed through Freeplay may involve exercise, sports, climbing, physical contact, equipment, or other potentially dangerous conditions. These activities may result in injuries, including strains, falls, broken bones, illness, serious injury, disability, or death. By participating in activities through Freeplay, you acknowledge these inherent risks and voluntarily assume them to the extent permitted by applicable law. You are responsible for determining whether an activity is suitable for your physical condition, abilities, and experience. You agree to follow all reasonable safety instructions and requirements established by participating Partners. If you have concerns about your ability to participate safely, you should consult an appropriate healthcare professional.
12. Release and Limitation of Liability for Activities
To the fullest extent permitted by applicable law, you release Freeplay and its officers, directors, employees, and affiliates from claims arising solely from the inherent risks of activities you voluntarily undertake at independent Partner locations. Freeplay is not responsible for the independent acts or omissions of Partners except where liability is imposed by applicable law. This release does not apply to claims arising from Freeplay's own gross negligence, recklessness, intentional misconduct, or other conduct for which liability cannot legally be waived. Partners may require participants to sign separate liability waivers. Those waivers are agreements between participants and the applicable Partners.
13. Family Memberships and Minors
Certain membership plans may include access for family members or dependents. Parents or legal guardians are responsible for the enrollment and participation of minors under their care. Activities may have age restrictions, supervision requirements, or additional waiver requirements. Freeplay does not independently provide childcare or supervision of minors. Parents and guardians are responsible for determining whether specific activities are appropriate for their children.
14. Employer-Sponsored Memberships
Freeplay may provide memberships through employers, organizations, or corporate benefit programs. These memberships may be governed by additional agreements between Freeplay and the sponsoring organization. Employer-sponsored memberships may differ from standard consumer memberships in pricing, credit allowances, eligibility, billing, and cancellation conditions. Access may end or change if a sponsoring employer terminates its agreement or an employee becomes ineligible. Freeplay may provide employers with enrollment, participation, and utilization information as described in our Privacy Policy and applicable program agreements.
15. Promotions and Free Trials
Freeplay may offer promotional credits, trial memberships, referral incentives, discounts, and other special offers. Promotions may be subject to eligibility requirements, restrictions, and expiration dates. Promotional credits may have different rules from paid membership credits. Where a free or discounted trial automatically converts into a paid subscription, Freeplay will disclose the applicable terms and obtain any legally required consent before enrollment. Freeplay may revoke benefits obtained through fraud or misuse.
16. Acceptable Use
Members agree not to:
- Share or sell their accounts without authorization.
- Fraudulently redeem credits.
- Misrepresent check-ins or activity participation.
- Abuse promotions or referral programs.
- Harass other members or Partner staff.
- Violate applicable laws.
- Interfere with Freeplay's software or systems.
- Use the platform for unauthorized commercial activity. Violations may result in account suspension or termination.
17. Suspension and Termination
Freeplay may suspend or terminate access for material violations of these Terms, fraudulent activity, nonpayment, or legitimate safety concerns. Where reasonable and legally required, Freeplay will provide appropriate notice. The treatment of prepaid membership fees and unused credits following termination will depend on the applicable plan terms, circumstances, and governing law.
18. Service Availability and Modifications
Freeplay may update, modify, or discontinue features, services, activities, and participating locations. We do not guarantee that any particular Partner or activity will remain available. Freeplay will provide notice of material changes affecting existing paid membership benefits where required by law. Nothing in these Terms permits Freeplay to eliminate nonwaivable consumer rights or remedies.
19. Intellectual Property
All Freeplay trademarks, logos, website content, software, designs, and related intellectual property belong to Freeplay or its licensors. Members may not reproduce, distribute, modify, or commercially use Freeplay intellectual property without authorization, except as permitted by law.
20. Privacy
Your use of Freeplay is subject to our Privacy Policy, which describes how information is collected, used, stored, and disclosed. By using Freeplay, you acknowledge the privacy practices described in that policy.
21. Disclaimer of Warranties
To the fullest extent permitted by law, Freeplay provides its platform and Services on an "as is" and "as available" basis. Freeplay does not guarantee uninterrupted operation, the availability of particular activities, or specific fitness, health, or recreational outcomes. Nothing in this section excludes warranties that cannot legally be disclaimed.
22. General Limitation of Liability
To the fullest extent permitted by applicable law, Freeplay will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Services. To the extent permitted by applicable law, Freeplay's aggregate liability for claims relating to the Services will not exceed the greater of:
1. The total amount paid directly to Freeplay by the member during the preceding twelve months.
2. $100.These limitations do not apply where liability cannot legally be restricted, including applicable claims involving gross negligence, intentional misconduct, or certain personal injuries.
23. Indemnification
To the extent permitted by law, you agree to indemnify Freeplay against third-party claims and reasonable expenses arising from your fraudulent conduct, intentional misconduct, or material violation of these Terms. This obligation does not extend to claims caused by Freeplay's own negligence, misconduct, or unlawful conduct.
24. Governing Law and Disputes
These Terms are governed by the laws of the State of Idaho, except where another jurisdiction's consumer protection laws must apply. Before initiating legal proceedings, we encourage you to contact Freeplay to seek an informal resolution. Unless applicable law requires otherwise, disputes may be brought in the appropriate state or federal courts in Idaho. Nothing in these Terms limits your right to pursue remedies that cannot legally be waived.
25. Changes to These Terms
Freeplay may update these Terms from time to time. Material changes will be communicated as required by applicable law. Updated Terms will be posted with a revised effective date. Where legally required, Freeplay will obtain your agreement before applying material changes.
26. Severability
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
27. Contact InformationFor questions regarding these Terms, please contact: Freeplay Group, Inc. Email: hello@freeplayapp.com. Mailing Address: 1846 1st Street. Suite 411, Idaho Falls, ID 83401, United States
Freeplay - Never Stop Playing.