Profile is where you can view your past check ins (if a public user), and see your payment group 

details. Settings are also located here. A lot of this page is self explanatory, but here are a few frequently asked questions.

Upgrade/Downgrade Plan

You can upgrade or downgrade your plan from inside of your settings. This can be done at anytime during your billing cycle. You will be credited or debited the extra on your next billing date. 


We don't currently have a way to automatically send you a receipt (stay tuned!), but we can email one if you let us know. Please send an email to with the email associated with your account, and the months you need the receipt for.

Changing Email

If you need to change the email associated with your account, please email us at with the email currently associated with your account, and the email you would like to use moving forward. We'll get you all set!

Cancelling my Plan

You can cancel your account at any time inside of your settings on the Freeplay app. If you have any questions or concerns, or want to validate your cancellation – feel free to reach out!

Don't see your question?

Send us a note at

We'll respond right away.



Freeplay App Inc.

1633 W Innovation Way

4th Floor

Lehi, UT 84043

(801) 653-3037


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